Privacy Policy

Last updated: July 28, 2025

1. Introduction

Sharp Glimmer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sharp-glimmer.com or use our appliance repair services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Service requests and appliance information
• Payment information (processed securely through third-party processors)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our appliance repair services
• Communicating with you about appointments and services
• Processing payments and managing billing
• Sending service updates and promotional materials (with consent)
• Ensuring website security and preventing fraud
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in our operations (payment processors, scheduling systems)
• When required by law or to protect our rights and safety
• In connection with a business transfer or merger
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. You can control cookie preferences through our cookie consent banner or your browser settings. For more information, please see our Cookie Policy.

7. Your Rights

Under applicable data protection laws, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records are typically retained for 7 years for warranty and tax purposes.

9. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: